To start a return, you can visit our returns portal here.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note, this policy does not extend to sale or custom items. Returns from the US/UK/Canada will be subject to an $5.95 return and restock fee per item. To be eligible for a return, your item must be in the same condition that you received it in unworn condition, and with its original packaging.

For returns outside of the US, Canada, and the UK, we do not pay for return shipping. We can either deduct the cost of a return label from your refund, or you can ship the item back to us on your own, using a carrier of your choosing, to an address provided. Items sent back to us without first requesting a return via our portal will not be accepted.

If you have any questions, please reach out at support@laphont.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Incorrectly Entered Addresses

Unfortunately, we are no longer able to give refunds on unrecoverable orders caused by the entry of an incorrect shipping address. This includes, missing or incorrect unit/suite/appartment numbers, incorrect postal codes and incorrect street names. If we are able to recover the parcel, or it is returned to us, we will be able to reship or refund the order.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at orders@laphont.com